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How Do I Start A Custom Order?We are still setting up our custom order portals; so, to start a custom order please message us on our website, social media, or through text. If you prefer to talk on the phone about your custom piece, please let us know in your message. A $10.00 & up non-refundable fee is required to start your order. Fees differ depending on the type of custom order. Contact information: Text: 475-330-0138 Email: firstname.lastname@example.org Instagram: @tropical_falcon_ Facebook: @tropicalfalcon
Do you offer warranties on your items?Yes! All items we sell comes with a warranty for one replacement*/ free repair.* After that, all repairs/replacements are $5.00 & up. *Depending on the value and availibilty of the materials used to make your piece, a fee may apply for replacement for our ready-made and/or custom items. All fees vary due to the complexity of the piece/s
Do You Accept Returns?No. At the moment, we do not accept returns on any items.Thus, if you wish to cancel an item please message us within 7 hours after your order.
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