After full payment, all products will be shipped within 1-7 business days. If there are any delays in shipment, you will be notified.
custom pieces policy
Depending on the price of the item you request, a $10 or more deposit is required before we start making your piece. Due to a high demand for customs, the wait time is 1-2 weeks. If you would like your item in 1-3 business days, there will be a rush delivery fee.
Thank you for your patience.
Canceling an order
All orders can be canceled within 24 hours of ordering. If a deposit for a custom order has already been made and/or the piece is far in the process of being made, we cannot cancel the order. Please respect our time so we can continue to give the best service.
Return & Exchange Policy
All sales are final, no exchanges and no returns will be accepted. Finished custom orders and fragrance oils are never returnable or refundable.
We do our best to make our products strong and all of our products are covered with one free repair/ replacement warranty. If you would like to re-make a piece, fees vary per item. After the warranty is redeemed, there will be a fee for replacements and repairs.